🛡️ PAGCOR Compliant · Player-First · 21+ Only

Play Smart, Play Safe
with imjili

Gaming at imjili should always feel like entertainment — something you look forward to, not something that weighs you down. This page is your resource for responsible gaming tools, warning signs to watch for, and how to get help if you ever need it. Ang tunay na panalo ay ang maglaro nang may kontrol.

imjili's Commitment

Gaming Is Entertainment.
Keep It That Way.

Millions of Filipinos enjoy online gaming as a weekend pastime — the same way others enjoy watching PBA games, singing at a videoke bar in Quezon City, or playing pusoy with friends in Cebu. At imjili, we want every player on our platform to stay in that zone: fun, controlled, and enjoyable.

The reality is that for a small number of players, gaming can cross a line from entertainment into something more difficult to manage. imjili doesn't look away from that reality. It's why we've invested in a full suite of responsible gaming tools that go beyond what PAGCOR requires — deposit limits, session controls, reality checks, cooling-off periods, and permanent self-exclusion. All of them are built into the imjili platform and available to every player at no cost, without judgment.

We also partner with PAGCOR's responsible gaming framework and follow all guidelines set out by the Philippine Amusement and Gaming Corporation for the protection of Filipino players. If you have concerns — for yourself or someone you care about — this page has the tools and information you need.

21+

Minimum Age Requirement at imjili

Philippine law — specifically PAGCOR's licensing requirements — sets the minimum gambling age at 21 years old for casino-style gaming. imjili enforces this strictly through KYC verification on all accounts. No player under 21 may register, deposit, or play on imjili under any circumstances. This is non-negotiable and cannot be waived.

The imjili Responsible Gaming Pledge

Every imjili player deserves a safe gaming environment. Here's what we commit to:

  • Age verification on every new account — no exceptions
  • Free, always-available responsible gaming tools for all players
  • Immediate processing of self-exclusion requests, 24/7
  • Staff trained to recognise and respond to at-risk behaviour
  • Full compliance with PAGCOR responsible gaming guidelines
  • No marketing directed at self-excluded or at-risk players
  • Permanent support for players who need to step back
Built-In Protection

imjili's Responsible Gaming Tools

Every tool below is available free of charge to all imjili account holders. Access them directly from your account dashboard or through Live Chat — any time, day or night.

Deposit Limits

Set a daily, weekly, or monthly maximum on how much you can deposit into your imjili account. Once the limit is reached, no further deposits are accepted until the period resets. Limit reductions take effect immediately; limit increases require a mandatory 7-day waiting period to prevent impulsive decisions.

Available Now in Dashboard
Session Time Limits

Choose how long your individual gaming sessions can last. When the limit is reached, imjili will automatically log you out — no override, no "just 5 more minutes." You can set limits from 30 minutes to 8 hours per session, helping you maintain a healthy gaming schedule.

Immediate Effect
Reality Checks

Enable periodic pop-up notifications during active gaming sessions. Every 30, 60, or 90 minutes — your choice — imjili will display how long you've been playing and your net activity for the session. A simple tap back to the home screen gives you the moment to decide whether to continue.

Customisable Intervals
Cooling-Off Period

Need a short break without fully closing your account? A cooling-off period temporarily suspends access to imjili for 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. During a cooling-off period, your account is inactive — no deposits, no play — but your balance is preserved and your account remains in good standing.

24-Hour to 6-Week Options
Self-Exclusion

Self-exclusion is a permanent or indefinite suspension of your imjili account. Once activated, your account cannot be reopened for a minimum of 6 months — no exceptions, even if you change your mind. Self-exclusion requests are processed within 24 hours and notified to imjili's marketing systems so you will not receive any promotional communications.

Processed Within 24 Hours
24/7 Support Line

imjili's Live Chat is available around the clock, every day, staffed by Filipino-speaking support agents trained in responsible gaming conversations. Whether you need to activate a tool, ask a sensitive question, or just talk through a concern, our team is there — no judgment, complete confidentiality.

Always Open · PST (UTC+8)
Step by Step

How to Self-Exclude at imjili

Activating self-exclusion at imjili takes less than 5 minutes and requires no lengthy forms or waiting periods beyond the 24-hour processing time. Here's exactly how it works.

Step 01
Log in to Your imjili Account

Access imjili.cam from your phone or desktop and sign in to your player account using your registered credentials.

Step 02
Go to Account Settings → Responsible Gaming

Find the Responsible Gaming section within your account settings. This is where all player protection tools — limits, cooling-off, and self-exclusion — are managed.

Step 03
Select Self-Exclusion and Choose Your Period

Choose between a minimum 6-month exclusion, a 1-year exclusion, a 3-year exclusion, or permanent exclusion. Read the information panel carefully — self-exclusion cannot be reversed within the chosen period.

Step 04
Confirm Your Request

Confirm your identity via your registered mobile number (OTP verification) and submit the request. imjili will process it within 24 hours. You will receive an SMS confirmation once your exclusion is active.

Step 05
Alternatively: Contact Live Chat Directly

If you prefer not to navigate the settings yourself — or if you need immediate assistance — our Live Chat team can initiate self-exclusion on your behalf within minutes. No account login required to start that conversation.

⚠️ Warning Signs

Recognising Problem Gaming

Gaming can stop being fun without you noticing right away. These are some warning signs worth paying attention to — in yourself or in someone close to you.

💸

Spending more money on gaming than you planned, or chasing losses by depositing again after a losing session to try and win back what you lost.

⏰

Losing track of how long you've been playing — sessions that were meant to be 30 minutes stretching into hours without realising it.

😰

Feeling anxious, restless, or irritable when you're not playing, or using gaming as a way to escape problems at work, home, or in relationships.

🤐

Hiding your gaming activity from family or friends, or feeling the need to be secretive about how much time or money you spend on gaming.

🏦

Borrowing money, delaying bill payments, or using funds meant for essential needs (rent, food, utilities) to fund gaming activity.

🔄

Making promises to yourself or others to stop or cut back on gaming, then finding yourself unable to keep those promises consistently.

📉

Gaming performance, work productivity, or personal relationships declining because of the amount of time or emotional energy devoted to gaming.

If any of these sound familiar — even one or two — it's worth taking a closer look. Recognising the signs early makes it significantly easier to get back in control. imjili's responsible gaming tools and support team are here for exactly this situation.

Quick Self-Check

Is Your Gaming Under Control?

This is not a clinical diagnostic tool — it's a simple honest self-check to help you reflect on your gaming habits. Tick any statements that have applied to you in the last 30 days.

How imjili Approaches Safety

Responsible Gaming Is Built Into Everything

Responsible gaming at imjili isn't a separate page or an afterthought — it's part of how the platform was designed from the start.

Strict 21+ Age Verification

Every imjili account goes through KYC verification before withdrawals are enabled. A valid Philippine government-issued ID is required. We do not accept registrations from players under 21 — period. Parents concerned about underage access should contact our support team immediately.

Responsible Marketing Practices

imjili does not direct bonus offers, promotional messages, or any gaming-related marketing to players who have self-excluded, activated cooling-off periods, or been flagged as at-risk. Our marketing team is trained on responsible advertising principles aligned with PAGCOR guidelines.

Automated Behaviour Monitoring

imjili's platform monitors gaming patterns for indicators of problematic behaviour — unusually rapid deposit sequences, extended sessions without breaks, or significant bet size escalation. Players showing these patterns may be proactively contacted by imjili's responsible gaming team.

PAGCOR Regulatory Compliance

imjili operates under a valid PAGCOR license and complies with all responsible gaming obligations set out in PAGCOR's operational requirements. Our responsible gaming programme is reviewed against PAGCOR's framework regularly. Filipino players can trust that imjili's player protection standards are legally mandated and independently overseen.

Trained Support Team

imjili's Live Chat and support staff receive dedicated training on responsible gaming conversations — how to respond to players in distress, how to explain available tools without pressure, and when to escalate a concern to a senior responsible gaming officer. Confidentiality is maintained in all such conversations.

Segregated Player Funds

Player balances at imjili are held in accounts segregated from imjili's operational funds. This means your deposited balance is protected regardless of imjili's financial position. Fund security is a core part of player protection — not an optional extra.

Get Help

Support Resources

If you or someone you know needs support beyond what imjili's tools can provide, these resources are available to Filipino players.

🏛️
PAGCOR Responsible Gaming

PAGCOR operates its own responsible gaming programme for all licensed platform players in the Philippines. Contact PAGCOR's responsible gaming office through their official government channels for regulatory support and formal exclusion registry services.

💬
imjili Live Chat Support

Available 24/7 at imjili.cam. Our team can activate any responsible gaming tool on your account immediately — deposit limits, cooling-off periods, or full self-exclusion. No long forms, no delays, no judgment. Just reach out via the chat icon.

📧
Email Our DPO / RG Team

For sensitive responsible gaming matters — including self-exclusion requests from concerned family members or complex account restriction needs — email imjili's dedicated team at [email protected] with "Responsible Gaming" in the subject line. We respond within one business day.

🏛️
About PAGCOR's Responsible Gaming Framework

The Philippine Amusement and Gaming Corporation (PAGCOR) is the national regulatory body that oversees all legal casino-style gaming in the Philippines, including imjili. PAGCOR's responsible gaming framework sets minimum standards for player protection, age verification, self-exclusion systems, and staff training that all licensed operators — including imjili — must meet and exceed. imjili's responsible gaming programme has been designed to comply with and go beyond these requirements. If you have concerns about imjili's regulatory compliance, you may raise them directly with PAGCOR through their official government channels.

Common Questions

Responsible Gaming FAQs

No. Self-exclusion at imjili is irrevocable for the duration of the period you selected — minimum 6 months. This is by design: the effectiveness of self-exclusion as a responsible gaming tool depends on it being a real, binding commitment. If you selected a 6-month exclusion, your account cannot be reopened until that period has elapsed, regardless of circumstances. After expiry, reinstatement requires a formal request and a 7-day reflection period before access is restored.

Your real-money balance is preserved during self-exclusion and will be returned to your most recently used payment method (GCash, PayMaya, or bank account) within 5 Philippine business days of the exclusion being activated. Any active bonus funds and their derived winnings will be forfeited, as self-exclusion terminates bonus eligibility. There are no fees or deductions on the return of real-money balances.

imjili cannot process self-exclusion requests from third parties directly, as account actions require verification of the account holder's identity. However, if you are concerned about a family member's gaming behaviour, please contact imjili's support team via Live Chat or email at [email protected] and explain the situation. Our responsible gaming team will assess the case and may be able to take protective measures under imjili's internal player protection policy, particularly where there is evidence of problem gambling behaviour. We take all such requests seriously.

No. When a cooling-off period is activated, imjili's marketing systems are updated to suppress all promotional communications to your registered mobile number and email address for the duration of the cooling-off period. This includes SMS offers, email bonuses, and push notifications. Regular transactional communications (such as a balance return notice) may still be sent if relevant.

The minimum age to play at imjili is 21 years old, as required by PAGCOR. Age is verified through two mechanisms: first, self-declaration of date of birth at registration; second, mandatory KYC verification using a government-issued Philippine ID (PhilSys, passport, driver's license, UMID, etc.) before any withdrawal is processed. If imjili's verification systems identify an account holder who is under 21, the account is immediately closed, the balance is returned to the source payment method, and the matter is reported to PAGCOR as required by our licensing obligations.

Deposit limits cap the maximum amount you can deposit into your imjili account within a defined period (daily, weekly, or monthly). Reducing your limit takes effect immediately — as soon as you save the change, the lower limit applies. Increasing your limit, however, requires a mandatory 7-day waiting period before the higher limit takes effect. This asymmetric design is intentional: it protects against impulsive decisions to raise limits during high-emotion gaming sessions. You can set your limits at any time through Account Settings → Responsible Gaming.
Play Responsibly at imjili

Ready to Play? Play Smart.

imjili's games are waiting — slots, live casino, bingo, mines, volleyball, and more. All PAGCOR-regulated, all GCash-ready, all built for Filipino players who know that the best kind of win is one you're still smiling about tomorrow. Maglaro nang may isipan. Manalo nang may dignidad.

Sign In to imjili Explore imjili Casino

Must be 21 years or older. PAGCOR regulated. Gambling involves risk — play responsibly. Tools and limits available to all players.

21+ Only — PAGCOR mandates a minimum age of 21 for casino gaming in the Philippines. imjili strictly enforces this through KYC verification on all accounts.