imjili Frequently Asked Questions

Creating an imjili account takes about two minutes. Go to imjili.cam, click the registration button, and fill in your full name, date of birth, Philippine mobile number, and a secure password. You must be at least 21 years old to register, as required by PAGCOR. Once your mobile number is verified via OTP, your account is active and ready to use.

imjili requires a valid government-issued Philippine ID for KYC verification. Accepted documents include a PhilSys National ID, passport, driver's license, UMID, SSS ID, or PRC ID. You will also need a clear selfie and proof of your payment method (e.g., a screenshot of your GCash account showing your name). KYC must be completed before your first withdrawal is processed.

No. imjili strictly enforces a one-account-per-person policy. Duplicate accounts — whether created under the same name or different details — are a violation of imjili's Terms and Conditions. If detected, all duplicate accounts will be permanently closed and any associated balances will be forfeited. If you have lost access to your existing account, contact imjili Live Chat for account recovery assistance.

On the imjili login page, click "Forgot Password" and enter your registered Philippine mobile number. You will receive a one-time password (OTP) via SMS. Enter the OTP, then create a new password. The entire process takes under two minutes. If you no longer have access to your registered mobile number, contact imjili's 24/7 Live Chat support for identity-verified account recovery.

To permanently close your imjili account, contact our support team via Live Chat or email [email protected] with the subject line "Account Closure Request." Your real-money balance will be returned to your most recently used withdrawal method within five Philippine business days. Note that account closure is different from self-exclusion — if problem gambling is a concern, self-exclusion through Responsible Gaming settings is more appropriate.

The minimum deposit at imjili is ₱100 for GCash and PayMaya, and ₱500 for bank transfers via BDO, BPI, Metrobank, and UnionBank. There is no deposit fee charged by imjili — however, your payment provider may apply standard transaction fees depending on your account type. All deposits are reflected in your imjili wallet in Philippine Pesos (PHP).

GCash withdrawals from imjili are typically processed within 30 minutes during normal operating hours. In some cases — particularly during high-volume periods or if additional verification is required — processing may take up to 2 hours. Bank transfer withdrawals to BDO, BPI, or Metrobank are processed within one Philippine business day. imjili does not charge withdrawal fees on either method.

The minimum withdrawal at imjili is ₱100 for GCash and PayMaya. For bank transfers to BDO, BPI, Metrobank, or UnionBank, the minimum withdrawal is ₱500. Withdrawals can only be made to a payment method that was previously used to deposit into the same imjili account, and only to accounts registered in your name. Third-party withdrawals are not permitted.

Yes. imjili accepts deposits via BPI Online, BDO Online Banking, Metrobank Online, and UnionBank. To deposit, select your bank from the imjili cashier, enter the amount (minimum ₱500), and follow the on-screen instructions to complete the transfer through your bank's app or website. Bank transfers are typically reflected in your imjili wallet within the same business day.

Withdrawal delays at imjili are usually caused by one of three things: pending KYC verification (your ID documents have not yet been confirmed), a first-time withdrawal requiring additional security checks, or high withdrawal volume during peak periods. If your withdrawal has been pending for more than 24 hours, contact imjili Live Chat with your transaction reference number and our team will investigate immediately.

imjili offers a wide range of games including JILI slots, live dealer casino tables (baccarat, blackjack, roulette), bingo, mines, and volleyball betting. The platform sources games from certified third-party providers whose RNGs are independently audited for fairness. New games are added regularly — check the imjili lobby for the latest additions across all categories.

Yes. imjili is fully optimised for mobile play on both Android and iOS devices through the mobile browser — no app download is required. Simply open imjili.cam in Chrome or Safari on your smartphone, log in to your account, and access the full game library. The mobile interface is designed specifically for touchscreen use, with fast load times even on Philippine mobile data networks.

Yes. All slot games at imjili use certified Random Number Generator (RNG) technology from licensed game providers, meaning every spin outcome is completely independent and unpredictable. The Return-to-Player (RTP) percentage for each game is published within the game's information panel. RTP figures represent long-term statistical averages — they do not guarantee any specific outcome in a single session. imjili's game providers are subject to regular third-party fairness audits.

Yes. imjili's live casino section features real human dealers streamed in high definition, with tables for baccarat, blackjack, roulette, and other popular casino games. Live dealer games run 24 hours a day, seven days a week. Some tables offer Filipino-speaking hosts for a more comfortable local experience. Bet limits vary by table — check each table's info for minimum and maximum stake amounts.

imjili does not charge any platform fees on deposits or withdrawals. However, third-party payment providers — such as GCash, PayMaya, or your bank — may apply their own transaction fees based on your account type or transaction volume. imjili recommends checking your payment provider's fee schedule before initiating large transactions. Any fees shown in the imjili cashier are imposed by the payment provider, not by imjili.

imjili offers a welcome bonus for new players on their first deposit. The bonus is credited automatically to your account once your qualifying deposit clears — no bonus code is needed. Welcome bonuses are subject to wagering requirements before they can be withdrawn. The standard wagering requirement is 20x the bonus amount. Full terms for the current welcome offer are published in the Promotions section of your imjili account dashboard.

Wagering requirements mean you must wager a certain amount before bonus funds and their winnings can be withdrawn. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in qualifying bets before withdrawal. Slot games typically contribute 100% toward the requirement; live casino and bingo may contribute at a lower rate. Check the specific promotion terms for exact contribution rates at imjili.

Yes. All imjili bonuses have a validity period within which the wagering requirements must be completed. If the validity period expires before requirements are met, the remaining bonus funds and any associated winnings are forfeited from your account. The validity period for each bonus is stated clearly in the promotion's terms and conditions — typically between 7 and 30 days depending on the offer type.

No. Bonus funds credited to your imjili account cannot be withdrawn until the applicable wagering requirements have been fully met within the bonus validity period. Your real-money balance and bonus balance are tracked separately in the imjili wallet. You can always withdraw your real-money balance at any time without meeting wagering requirements — only the bonus funds and bonus-derived winnings are subject to the wagering restriction.

Yes. imjili operates under a valid license issued by the Philippine Amusement and Gaming Corporation (PAGCOR), the national government body that regulates all legal casino-style gaming in the Philippines. PAGCOR oversight means imjili is subject to ongoing compliance requirements covering fair play, player fund protection, KYC standards, and responsible gaming obligations. Filipino players can verify the legitimacy of any PAGCOR-licensed operator through official PAGCOR channels.

The minimum age to register and play at imjili is 21 years old. This requirement is set by PAGCOR under Philippine gaming regulations. imjili enforces this through mandatory identity verification — all players must submit a government-issued ID before withdrawals are enabled. Any account found to belong to a person under 21 will be immediately closed and the matter reported to PAGCOR. Parents concerned about underage access should contact imjili support right away.

All responsible gaming tools at imjili — including deposit limits, session time limits, cooling-off periods, and self-exclusion — are available in Account Settings under the Responsible Gaming section. Deposit limit reductions take effect immediately; increases require a 7-day waiting period. Self-exclusion permanently suspends your account for a minimum of 6 months and cannot be reversed within that period. You can also activate any of these tools instantly by contacting imjili's 24/7 Live Chat support.

If you feel your gaming is becoming difficult to control, imjili encourages you to act early. Start by activating a deposit limit or cooling-off period through your account settings — these are free and immediate. For more serious concerns, submit a self-exclusion request through Live Chat or email [email protected]. imjili's support team is trained in responsible gaming and will treat your situation with complete confidentiality and zero judgment. PAGCOR also operates its own responsible gaming resources for Filipino players.

imjili protects your personal data using 256-bit SSL encryption on all connections, AES-256 encryption for data stored at rest, and strict role-based access controls. imjili complies with the Philippine Data Privacy Act of 2012 (RA 10173) and is registered with the National Privacy Commission. imjili never sells your personal data to third parties. For full details on data collection, use, and your rights as a data subject, read the imjili Privacy Policy at imjili.cam/privacy-policy.